Definition Automation manufactures to International Electrotechnical Commission (IEC) standards. The IEC is the leading standards organization in the electrotechnical arena.
Majority of technical issues are electronic (mostly unclean power related) and can be resolved with systematic tracing telephonically, however our lifts are designed and assembled with non-proprietor parts so if they are not readily available locally, replacement parts can be shipped directly.
Hours for support calls are:
Monday – Friday, 7 a.m. – 8 p.m. GMT
After hours, 27- 82-4917132 or email us on firstname.lastname@example.org
Definition Automation provides a 5-year mechanical warranty and 2-year electrical Warranty subject to final inspection.